Meet our moncierge: Chantal and Marie

Our moncierges
mtime moncierges

We recently interviewed two of our Moncierges, Chantal and Marie, to hear about their experiences with mtime. In both of these interviews we talk about “ahhh” moments. “Ahhh” moments are one of the key things we train our Moncierges to create. But what is an “ahhh” moment?

Well, have you ever come home from a really intense day at work to find that someone has already tidied up the house, made dinner and taken care of your chores? The relief of not having to do any additional work after such a busy day can be so nice that many of us will involuntarily let out a big sigh and say “ahhh”. That's the feeling every single one of our Moncierges strives to create for the families they're matched with.

Meet Chantal


Chantal Kenna

Where are you from?

Rowville, VIC.

Why did you become a Moncierge?

I liked the idea of combining the role of a Moncierge- cooking, cleaning and childcare. I especially love cooking.. and sharing this with others!

What was it like the first time you met your family?

It is exciting to meet a new family, to get to know them and build a positive and trusting relationship, so that I can best meet their needs.

What was a great moment you've had with your family?

A message from a client at the end of the day – that said she appreciated coming home from work to a fresh home..& that she felt nurtured and cared for.

What do you do to create “ahhh” moments for your family?

I sometimes do an extra or unexpected task for my clients. I will often check with my clients if they would like to add or change anything on their task list. I may also leave a note for my client at the end of my session, or offer a suggestion of another task that I could fit into my session, if time permits.

Why do you think self-care is important for busy parents?

If you can take the daily life stresses away from busy parents, they are more likely to be happier and have more time to give the best of themselves in their work and family life.

What is the best thing about being a Moncierge?

My clients are lovely to work for! I have a good work/life balance. I can choose the days hours that I wish to work.

Is there anything you'd like to share. E.g. recipes, games, activities you do with your family.


(It is only 5 ingredients and they do not call it million dollar dip for nothing! It is delicious and will be the biggest hit wherever it goes!)

5 million dollar dip
5 million dollar dip, image from

* 5 green onions, chopped

* 8 oz cheddar cheese, shredded

* 1&1/2 cups mayonnaise

* 1/2 cup pan-fried bacon bits

* 1/2 cup slivered almonds

Add green onions, cheddar cheese, mayonnaise, bacon bits and slivered almonds to a small bowl. Mix until combined and chill for at least 2 hours. Serve with your favorite crackers.

Tip: To make a bit healthier version you can switch the mayonnaise for greek yoghurt.

Meet Marie


Marie Claire Imanishimwe.

Where are you from?

The Democratic Republic of Congo.

Why did you become a Moncierge?

Before becoming a Moncierge, I needed a job to do which will let me taking care of my family and I also have the heart to support other people.

What was it like the first time you met your family?

Excited, a little bit nervous, but as I had the experience of working with families, I was also confident.

What was a great moment you've had with your family?

When we gave each other gifts at Christmas time, this was the one of a happy moment I had with my family.

What are the typical activities you do with your family?

Activities I do with my family is general house cleaning, making beds, doing laundry, ironing, feeding pets.

What do you do to create “ahhh” moments for your family?

First of all, when you get a family you have to feel like is your second home, what I do to them to create ahhh, I support them everywhere they need help not waiting for them to tell me what to do.

Why do you think self-care is important for busy parents?

Many parents today are overwhelmed with the stresses of their family life. Being a parent is not an easy job! You mostly dismiss even the most basic tasks of yourself, you may skip having a shower, having your meal because you didn't have time. All of these things may be affect your health (high blood pressure, depression). It's okay to remember to take care of yourself, which is a very important step of being a better parent.

What is the best thing about being a Moncierge?

As a mother, working as a Moncierge gave me an opportunity to have the time of working and taking care of my family as well.

Interested in getting a Moncierge for your family? Click here to learn more about our Moncierge service.

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