Each Moncierge visit is called a session and sessions take place on a weekly basis with a minimum of three hours. For your first ever session, we'll give you an extra 30 minutes for a FREE orientation with your Moncierge.
For anyone who needs more head space and regular time to recharge.
For those who want to maximise their time with their family by removing life admin.
For those who want the full mtime experience.
Membership is $149/year and your first year is covered by your initial sign up fee of $149.
At mtime, the support doesn't stop once we've found you a match. We strive to provide the best support for all members of our community.
all inclusive customer support
to manage your service
for when you need to move house or change your lifestyle
handled by us
pause and change your routine whenever you need to
add extra sessions whenever you need them
with our team to fit in with your schedule
we use a four stage recruitment process that includes written assessment, one on one AND group interviews
working with child check, police check, food safety, child safety protocol
You'll be insured up to $10 mill
so workers comp, insurance and wages are handled by us
so a core segment of our team are recent migrants hailing from all over the world. We work with migrant communities throughout Melbourne and work hard to provide not only career opportunities for these groups, but an opportunity to join our culture of care and build connections with Australian families.
We charge a flat rate $39/hour for our Moncierges's time.
Moncierges are personal assistants who combine housekeeping and nannying into one role.
laundry & life admin
cleans and tidying
come home to dinner ready
Leave your kids in safe hands
If your Moncierge can't drive, you'll have backup
vetted & certified assistant
If you need a custom plan, click here to get in touch.
Here are the average lengths of our most popular tasks. If you're still unsure after reading, don't worry, just call, text or email us and we'll be happy to help!
A tidy consists of changing your bins, picking up clothes and toys from the floor, wiping tabletops and surfaces, doing the dishes/loading the dishwasher, etc.
As a rule of thumb, each bedroom you have will mean an extra hour of cleaning (2 bedroom home 2hrs, 3 bedroom 3hrs, etc.). A detailed clean usually takes 50% more time than a domestic clean.
|Domestic clean||Detail clean|
|rubbish bins changed||bins are sanitised|
|general dusting||individual items cleaned|
We require our families to provide recipes and ingredients for cooking, but we understand that it can be easier for your Moncierge to pick up the ingredient list for you. So our Moncierges can do grocercy shopping for you as well. Grocery shopping takes 30mins-1hr depending on the distance to the grocery store and how many items you need.
We will use your first week of service to establish the scope of what your Moncierge can do for you, and help you refine a weekly routine.
Everyone gets a 2-session trial. If we are not right for you, we will refund 50% of your membership fee. Just let us know within 5 days of ending your trial.
There are no cancellation fees beyond the trial, we just ask for 72 hours notice so we can let your Moncierge know.
Change or upgrade your plan at anytime at no cost.
If the Moncierge you're matched with isn't the right fit for you, we'll find another match at no extra cost and restart your trial.