1Join mtime Choose your plan and sign up in 60 seconds to become a member.
2Tell us your preferences Your concierge will send you a 15-minute questionnaire to match you with the right moncierge.
3Get introduced to your moncierge Via phone, receive their bio inclusive of safety checks and get 30 minutes added to your first visit for FREE.
It costs AUD 149.00 per year to be an mtime member and then you pay for how much moncierge time you need (minimum 3hrs/week and each visit must be at least 3hrs). You can use the calculator below to estimate your weekly budget.
|Time and rate||Hour per week||Cost per week|
|Weekday 7:00 - 19:00
AUD 39.00 per hour
|After hours and weekends
AUD 54.00 per hour
|Per week total|
Need a hand after hours or on weekends? click here
You can read more about our pricing here.
We have you covered
Membership is $149/year and your first year is covered by your initial sign up fee of $149.
At mtime, the support doesn't stop once we've found you a match. We strive to provide the best support for all members of our community.
7 days a week
all inclusive customer support
Personally assigned concierge
to manage your service
for when you need to move house or change your lifestyle
Payments and reimbursements
handled by us
pause and change your routine whenever you need to
Last minute help
add extra sessions whenever you need them
Organise after hours calls
with our team to fit in with your schedule
Fully vetted and screened Moncierges
we use a four stage recruitment process that includes written assessment, one on one AND group interviews
working with child check, police check, food safety, child safety protocol
Insured and covered
You'll be insured up to $10 mill
We hire them as our employees
so workers comp, insurance and wages are handled by us
We are a social enterprise
so a core segment of our team are recent migrants hailing from all over the world. We work with migrant communities throughout Melbourne and work hard to provide not only career opportunities for these groups, but an opportunity to join our culture of care and build connections with Australian families.
Moncierges are personal assistants who combine housekeeping and nannying into one role.
As a social enterprise, mtime hire Moncierges as our employee to provide a safety net of minimum entitlements, enable flexible working arrangements and fairness at work.
Errands & Chores
laundry & life admin
cleans and tidying
Cooking & Meal prep
come home to dinner ready
Leave your kids in safe hands
Use our Rideshare Account
If your Moncierge can't drive, you'll have backup
All in One
vetted & certified assistant
Not sure how much time you need? Here are our three options popular amongst our families.Need more help working out how much time you need?
If you need a custom plan, click here to get in touch.
Here are the average lengths of our most popular tasks. If you're still unsure after reading, don't worry, just call, text or email us and we'll be happy to help!
A tidy consists of changing your bins, picking up clothes and toys from the floor, wiping tabletops and surfaces, doing the dishes/loading the dishwasher, etc.
Domestic Cleaning (3-5hrs)
As a rule of thumb, each bedroom you have will mean an extra hour of cleaning (2 bedroom home 2hrs, 3 bedroom 3hrs, etc.). A detailed clean usually takes 50% more time than a domestic clean.
Domestic clean Detail clean rubbish bins changed bins are sanitised general dusting individual items cleaned
- Laundry (1-2hrs) Laundry includes wash, fold, dry, hang or iron as needed (time permitting)
Cooking & Meal Prep (1-2hrs)
We require our families to provide recipes and ingredients for cooking, but we understand that it can be easier for your Moncierge to pick up the ingredient list for you. So our Moncierges can do grocercy shopping for you as well. Grocery shopping takes 30mins-1hr depending on the distance to the grocery store and how many items you need.
We will use your first week of service to establish the scope of what your Moncierge can do for you, and help you refine a weekly routine.
You can also complete a short questionaire to estimate how many hours you need. If you need more information about each task, you can check out our article which goes into more detail about each task.
Not sure if mtime is for you?
Try it first
Everyone gets a 2-session trial. If we are not right for you, we will refund 50% of your membership fee. Just let us know within 5 days of ending your trial.
Cancel anytime at no cost
There are no cancellation fees beyond the trial, we just ask for 72 hours notice so we can let your Moncierge know.
No lock in plan
Change or upgrade your plan at anytime at no cost.
Not happy with your match?
If the Moncierge you're matched with isn't the right fit for you, we'll find another match at no extra cost and restart your trial.
Ready to start?Start Your Trial
Just planning for the future?
You can drop us a note so we can look out for you.
You can also join our mailing list to get more update about our services.