Our Moncierges are family assistants who combine housekeeping and nannying tasks into one role. They come from a variety of backgrounds. Some are former stay at home parents who have just returned to the workforce, others are post-graduate students from care and health related industries and others are professional carers or retirees seeking additional income. We hire all of our Moncierges as employees, meaning we pay them an award rate, super, and cover all insurance and workers compensation.
All Moncierges go through our four stage recruitment process. Throughout this process, every Moncierge is reference checked and interviewed both one on one and in a group. Upon successful recruitment, they then complete an induction and training module with the m-Time in house team. In addition, every Moncierge has:
- Police Checks
- Working with Children Checks
- Food Safety Certificates and;
- They must go through our child safety protocol prior to getting their first shift.
As mtime is a social enterprise, a core segment of our team are recent migrants hailing from all over the world. We work with migrant communities throughout Melbourne and work hard to provide not only career opportunities for these groups, but an opportunity to join our culture of care and build connections with Australian families. To facilitate these connections, some families will have two people visit for their first session: a concierge to help with the orientation process and their ongoing Moncierge. The migrants we work with have ample experience in cooking, cleaning and caregiving roles and undergo the same training as every other Moncierge we hire.
We are an equal opportunity employer, and therefore we match our clients with Moncierges based on competency. We pride ourselves on creating meaningful relationships amongst people of all backgrounds. It is because of our focus on relationships that our Moncierges do not wear uniforms, as we want your relationship to be like that of a friend.
When you are matched with a Moncierge, you will be connected to them via a messenger app and they will give you a phone call to introduce themselves. You'll also be sent a copy of their bio inclusive of confirmation of their safety checks and be given a free 30 minute orientation at the start of your first session. To ensure that you're 100% comfortable with your Moncierge, you'll also be on an automatic, two session trial with them to give you time to learn if they are the right fit.
Our Moncierges regularly contribute content to our blog, to view the latest Moncierge stories, click here.