| Service | Rate |
|---|---|
| Weekday moncierge service (7:00—19:00) | AUD 40.00 per hour |
| After hour moncierge service (19:00—7:00) | AUD 54.00 per hour |
| Weekend moncierge service | AUD 54.00 per hour |
| Public holiday moncierge service | AUD 70.00 per hour |
| Joining fee | AUD 149.00 |
| Annual Fee | AUD 149.00 per year (your first year is covered by your joining fee) |
| Late fee (late payment for weekly service of more than 5 days) | AUD 10.00 per day (after 5 days) |
| Session cancellation fee (more than 24 hours notice) | No charge |
| Session cancellation fee (cancellation made within 24 hours) | 50% of session cost |
| Service cancellation | No charge |
| Service pause | You can pause at no cost for up to four weeks per calendar year. Every additional week you are paused incurs a $20/week holding fee. You can pause for up to 12 weeks at a time without repaying the joining fee. Pauses longer than 12 weeks will require you to repay the joining fee. |
| Fuel Charges | If you require your moncierge to drive during your session, you will be charged $1/km |
| Rideshares | If you require your moncierge to use mtime's rideshare account during your session you will be charged a $1.5 processing fee on top of the ride cost. |
Please refer to our terms for additional information about our fees and charge.
FAQ
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What does my AUD 40.00 per hour go toward?
We we hire our staff as employees, not as contractors. This means we pay them an award rate, super, cover their workers compensation and also pay for their insurance and additional training if/when required. After GST, we use the rest of the rate to cover our operational costs.
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Why is there a surcharge on weekends and weekdays between 19:00—7:00?
We charge a AUD 14.00 per hour surcharge to our service during these times to cover the penalty rates of our staff and additional administrative support provided by our concierge team.
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Why is there a higher surcharge on public holidays?
We charge an AUD 30.00 per hour surcharge to our service on public holidays because the penalty rates for our staff are much higher on these dates. The rate also covers the additional administrative support provided by our concierge team.
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What is the annual fee for?
The annual fee (membership fee) allows us to offer you all inclusive support before and after you've been matched with a Moncierge via a personal Concierge. Your Concierge will organise replacements, be there if you need an extra session or last minute additional help, handle the processing of payments, ensure quality control, troubleshoot issues, take care of scheduling and more. Your first year is covered by your joining fee of AUD 149.00 (and we will refund 50% of your joining fee if you choose not to continue).
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What are the late fees?
Delays in paying fees and charges due and payable to the company of more than five (5) working days will result in a AUD 10.00 per day late fee and suspension of service. If your service is suspended for this reason, we reserve the right to match your Moncierge with a new customer.
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Can I have a cheaper rate if I have more hours?
Unfortunately not, we have a flat rate for all services regardless of the number of hours sought.
Note: All prices are reviewed and subject to change each financial year. These prices are correct as of FY 19/20. Please refer to our terms for additional information about our fees and charges.