1. Learn the costs

mtime members gain exclusive access to our Moncierge service. They can have Moncierge sessions once or twice a week plus ad hoc help when they need it. Membership is $149/year and your first year is covered by your initial sign up fee of $149.

We have you covered

At mtime, the support doesn't stop once we've found you a match. We strive provide the best support all members of our community.

  • 7 days a week

    all inclusive customer support

  • Personally assigned concierge

    to manage your service

  • Replacements covered

    for when you need to move house or change your lifestyle

  • Payments and reimbursements

    handled by us

  • Full flexibility

    pause and change your routine whenever you need to

  • Last minute help

    add extra sessions whenever you need them

  • Organise after hours calls

    with our team to fit in with your schedule

  • Fully vetted and screened Moncierges

    we use a four stage recruitment process that includes written assessment, one on one AND group interviews

  • mtime certified

    working with child check, police check, food safety, child safety protocol

  • Insured and covered

    You'll be insured up to $10 mill

  • We hire them as our employees

    so workers comp, insurance and wages are handled by us

  • We are a social enterprise

    so a core segment of our team are recent migrants hailing from all over the world. We work with migrant communities throughout Melbourne and work hard to provide not only career opportunities for these groups, but an opportunity to join our culture of care and build connections with Australian families.

Moncierge

Moncierges are personal assistants who combine housekeeping and nannying into one role.

2. Check the plans

Each time a Moncierge visits your home, it's called a session and each session has a minimum of three hours. To start off, many families use their sessions for ongoing cleaning and cooking help and add ad hoc childcare whenever they need an extra hand. For your first ever session, we'll give you an extra 30 minutes for a FREE orientation with your Moncierge. If you need a custom plan, click here to get in touch.

Not sure how much time you need?

Here are the average lengths of our most popular tasks. If you're still unsure after reading, don't worry, just call, text or email us and we'll be happy to help!

  1. Tidy (1hr)

    A tidy consists of changing your bins, picking up clothes and toys from the floor, wiping tabletops and surfaces, doing the dishes/loading the dishwasher, etc.

  2. Domestic Cleaning (3-5hrs)

    As a rule of thumb, each bedroom you have will mean an extra hour of cleaning (2 bedroom home 2hrs, 3 bedroom 3hrs, etc.). A detailed clean usually takes 50% more time than a domestic clean.

    Domestic clean Detail clean
    rubbish bins changed bins are sanitised
    general dusting individual items cleaned
  3. Laundry (1-2hrs) Laundry includes wash, fold, dry, hang or iron as needed (time permitting)

  4. Cooking & Meal Prep (1-2hrs)

    We require our families to provide recipes and ingredients for cooking, but we understand that it can be easier for your Moncierge to pick up the ingredient list for you. So our Moncierges can do grocercy shopping for you as well. Grocery shopping takes 30mins-1hr depending on the distance to the grocery store and how many items you need.

We will use your first week of service to establish the scope of what your Moncierge can do for you, and help you refine a weekly routine.

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3. Get started in 3 easy steps

  1. signup
    Join mtime Choose your hours and sign up in 60 seconds to become a member.
  2. signup
    Tell us your preferences Your concierge will send you a 15-minute questionnaire to match you with the right moncierge.
  3. signup
    Get introduced to your moncierge Via phone, receive their bio inclusive of safety checks and get 30 minutes added to your first visit for FREE.

4. Next step